Sentinel

Business Benefits

Finally Understand Your Users' Experience

Users of Internet applications are not renowned for informing companies when their web applications are slow or producing errors - they simply tend to move to a rival's offering.

Performance, scalability and stability problems cause at best loss of brand reputation, at worse lost clients - who may never return. Each way, the result is lost revenue and possibly even negative brand publicity.

Sentinel will not only let you see your users' experience from their viewpoint, it will also notify your IT support personnel the instant a problem occurs.

Realistic, Reliable Information - Not Partial Data

Sentinel performs whole business transactions just like your clients will - whether it be searching and reading an article, buying a book or reserving an airline seat.

By providing information for the whole business transaction, you can quickly see if and where bottlenecks exists, if parts of the overall experience should be improved and be sure that when you make decisions based on the information, you have all relevant information to hand - not partial snippets.

Are Certain Users Getting a Bad Deal?

By gathering information from as many locations as you require in the World and simulating different user connectivity speeds, it is easy to understand if users in certain offices, locations or on certain connections are receiving a poor service from your application.

Maybe this is why you don't have so many clients in a certain demographic?

When Is the Best or Worst Time to Use Your Application?

Sentinel's historical analysis allows you to understand trends and how you have matched your SLAs.

No longer allow anyone to say "it is no use having an SLA - we won't be able to measure it!" - with Sentinel you can monitor, track and alert against any SLA required.

Quicker Response When Problems Occur

As Sentinel provides your IT personnel with all the information of why a problem is occurring, in real-time as the problem occurs, it is much quicker for them to implement a solution as there is no timely diagnosis, checking, etc. to perform.

This means the time your users experience the problem is much shorter, you can be proactive and notify them, alert your call centre, whatever you need to do to improve your users' experience and protect your brand and revenue.